Terms & Conditions

Returns

1-No Cash/Credit card refunds.  Only store credits will be issued with an exception where EllaSarahsBoutique.com has made an error by shipping an incorrect item to the buyer.

2-Items may be returned only with prior authorization.

3-All shipping and handling fees are non-refundable with an exception where EllaSarahsBoutique.com has made an error by shipping an incorrect item to the customer. In this case, the customer must contact EllaSarahsBoutique.com to obtain a return label. Once the item is returned back to the warehouse a correct replacement item will be shipped out or store credit issued for the full amount of the order if the correct item is unavailable. EllaSarahsBoutique.com must be informed of the receipt of incorrect merchandise within a week of the delivery.

3-Not returnable:  The following items are not eligible for returns:  Special Occasion Dresses, bathing suits and hats.  All specially priced sale items are non-refundable.  Any item with signs of wear will not be accepted for return.

4-Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.  A store credit for the remaining balance will be issued.

5-Refused Delivery: Returns falling under this category will be treated as "Unwanted Returns", consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.

6-If the return has been received at our store after 30 days from the original day of the receipt of the merchandise, it will be sent to the customer at their expense.

7-All reimbursements are done in the form of a store credit which can be used towards new order.

Pre-orders

Pre-orders are advance purchases on merchandise scheduled to ship at a future date. This is a wonderful opportunity for you to secure your selections pre-season. Many of our designers often sell out in some sizes before they even reach us! Each designer has their own estimated ship dates, which we place on the product page. We cannot guarantee these dates, but do our best to keep you informed of any changes. Shop risk free as pre-orders are returnable if postmarked within 14 days for a full refund or exchange. We understand that ordering in advance can be difficult for sizing and we are more than happy to exchange sizes or styles for you that do not work out or refund your purchase if necessary. We want you to be happy with your selections! Preorders that are placed but cancelled before arrival are subject to a 20% cancellation fee. We are happy to waive this fee if the payment is given back to you in form of a store credit. If you choose to cancel for a refund back to your credit card or paypal the 20% cancellation fee will result. We of course do not apply this policy to preorders that have not arrived within their projected shipping window.

We offer three payment options for our pre-orders.

1. You may either pay in full at the time of ordering. This qualifies you for free shipping.
2. A 50% deposit option.  This option is available on pre-orders with the checkout code "PREORDER50". This enables you to pay only 50% of your order total now, and the remaining 50% will be charged to your card when your items ship. This also qualifys you for free shipping. The coupon for free shipping on preorders is
3. The 25% off  payment option allows you to pay 25% of the balance at the time of preorder with the remaining balance due at the time your order is ready to ship. The coupon for 25% deposit is "PREORDER25".  Our deposit only options are a nice way to break up the expense. 

When using a deposit only option your credit card will be billed automatically. If you use paypal as your method of payment, you will receive a payment request when your items are ready to ship. If your payment is not made and there is no communication/arrangements made with us within a 10 day period your order will be subject to cancellation. After 14 days of non-payment your order will be cancelled and your deposit forfeited.

If you have any questions about pre-orders, please contact us; we are happy to help and would love to work with you.

PETTISKIRTS are exchangeable only for a different size or color.

1. Washing guidelines: Your enchanting pettiskirt is made of yards and yards of the highest quality chiffon. We recommend hand washing your pettiskirts in cold water and hanging them to dry. If your washing machine has a hand cycle option, that will work out nicely as well.Storing guidelines.
2. Pettiskirts can be stored on a hanger or in her dresser drawer.
3. Pettiskirt bags are also available for another easy storage idea. If storing in a bag, simply give the pettiskirt a good shake to fluff it up prior to use.
4. Pettiskirt care: We do not recommend ironing a pettiskirt. If you have a steamer, a few minutes of steaming should release any wrinkles and restore its full fluffiness. Steaming also works great for the rosettes on the tees and tanks as well. If you don't have a steamer handy, you can simply give your pettiskirt a good shake, and you should see the fullness come to life quickly. Hanging it in the bathroom while running a hot shower is also a good way to get a little steam. With simple care, her pettiskirt should last for countless memories!

Special Orders & Special Occasion Items

Special Occasion and Special Order items, and any item that states "special order" or is requested to be ordered by a customer is not returnable for any reason, and is considered a final sale. You may exchange for another size or style but there are no refunds for special occasion dresses. These items are also excluded from all sales and promotions other than free shipping offers.

EXCHANGE AND REFUNDS FOR MISCHKA AOKI

Exchange
unfortunately we are unable to offer any exchange.

However, if you are unsure about sizing, please contact us at sales@ellasarahsboutique.com before placing your order.

Refunds
Unfortunately we are unable to offer any refunds on change of mind however if an item is faulty we will happily replace the item or refund the item's value. Any refunds given will be for the item's total value and will not include the initial postal charges. Items for refund will only be accepted if the garment is unworn and unwashed with tags and packaging intact. Please note that customers will be responsible for the delivery fees for refunding the items.

If you would like to return your purchase, you must contact us at sales@ellasarahsboutique.com  within 7 days of receiving your purchase and you will be sent an email containing a Returns Authorization number and instructions on returning the garment. Once the customer has been sent a Returns Authorization number, the item must be sent back within 7 days to be eligible for a refund. Once the product is received and has undergone a quality control check to ensure